Spa Cover FAQ's
How can I tell if my old spa cover needs replacement? view
The first indication of a failed spa cover is weight. Foam insulating cores saturated with water become heavy and lose practically all of their R-value. Other indicators include ragged vinyl due to rotten seams, poor seal around the spa perimeter, center hinge gaps, etc. A quality replacement cover can pay for itself in energy savings alone.
What is WeatherShield Outdoor Fabric? view
WeatherShield is an extremely durable outdoor fabric that is 3 times stronger and weighs 25% less than marine grade vinyl. In addition to its good looks, it's also extremely resistant to harsh UV rays.
Is WeatherShield easy to clean? view
Yes. For routine cleaning, spray away debris with garden hose. Treat surface with Spa Clean spray, working soiled areas with Spaange silicone scrubber sponge. Rinse after 15 minutes. For stubborn stains, mix a solution of no more than 1/2 cup household bleach to 1/2 gallon of water in a plastic container. Lightly daub bleach solution to stained area of outside fabric surface, being careful not to overly soak. Rinse completely within 2 minutes. Allow to air dry, then apply 303 Outdoor Fabric Guard to restore water repellency.
Can I get fabric color swatch samples? view
Why did you discontinue vinyl? view
Brand new vinyl covers look great, but exposure to sun and weather quickly degrades this material, causing cracks, color fading, and ripped seams. Our revolutionary WeatherShield polyester outdoor fabric resists the effects of UV and harsh weather. WeatherShield is stronger and more durable than even the best vinyl.
What's the difference in your cover models? view
Different climates call for different levels of insulation and heat retention. Our tapered foam insulating cores range from 4”>2.5” on the Economy model to 6”>4” on the Emax Plus model. Designed primarily for indoor use, the Economy model has an R-value of R-12.5. Boasting an incredible R-30 rating, the Emax Plus is the very best energy saving cover money can buy!
What is Energy Reflex and how can it save money? view
Energy Reflex is a thermal mirror upgrade that locks in radiant heat, paying for itself in energy savings.
Read more about
Energy Reflex
How much weight will your covers support? view
Because of the variables involved in weight distribution across a covers surface area, load ratings cannot be expressed in pounds. Some sellers will make outlandish claims of “Static” weight loads, but in reality, it’s pure hype. 5”>3” covers with 2lb. foam cores are generally capable of supporting moderate snow loads. Compared to other brands, DuraTherm covers have equal or superior weight bearing capabilities.
How do I measure for a new spa cover? view
Can I order my cover without tie-down straps or a skirt? view
ASTM standards require we ship your cover with safety straps. We definitely recommend against it, but they can be snipped-off later at your discretion. We can make your new spa cover with (2” minimum) or without a skirt.
Is your core foam protected from water saturation? view
Our 6-mil ZeroTex vapor barrier seals moisture out of the foam insulating core. This advanced vapor barrier offers better resistance from spa chemicals than ordinary spa cover liners. Double its effectiveness with our inexpensive Double-Wrapped Core upgrade, for even better protection.
Will a new spa cover reduce my spa heating costs? view
We engineer DuraTherm spa covers with a prime focus on energy conservation. They can easily pay for themselves in heating cost savings over the life of the cover.
How long should a hot tub cover last? view
With correct care and maintenance, covers typically last from 5-7 years.
How can I make my cover last longer? view
Periodic cleaning and protecting the cover with the right products goes a long way to extending its life. High sanitizer levels like bromine, chlorine, and ozone attack the insulating core vapor barrier, reducing its effectiveness. Maintaining correct sanitizer levels and leaving the cover off for half an hour after applying chemicals helps tremendously
Do you make covers for bolt-on Hot Spring cover lifters? view
Our covers do not accept cover lifters that bolt into the cover. Covers designed to accept these types of lifter are destined to fail. Water intrusion into the foam insulating core is inevitable where the lifter bolts to the cover. We recommend using a standalone cover lifter.
What is your warranty? view
DuraTherm spa covers are protected by an industry-leading 1 to 3 year warranty, depending upon model. View
Complete Warranty.
Are your covers ASTM Certified? view
All DuraTherm Spa Covers carry the ASTM Certificate of Product Compliance.
Is your shipping really free? view
USA home delivery is free within the 48 contiguous states, as long as you have unrestricted freight truck access. Some restrictions may apply. Refer to our terms and conditions for details. Sorry, we cannot ship out of the contiguous US-48.
Do you have spa covers in stock? view
Our spa covers are custom made to order. This ensures proper fit, beautiful color choices and additional options and upgrades.
How long will it take to get my replacement spa cover? view
DuraTherm spa covers are very carefully custom crafted to order. Quality like this can’t be rushed, so allow about 6 to 8 weeks for production. Due to unprecedented challenges in the freight delivery industry, expect up to 6 to 8 weeks transit time from California. Our quality focus takes a little longer than the "just get it out the door quick" mentality of other manufacturers.
How will my spa cover be shipped? view
Since spa covers are too large for conventional package delivery services, they ship via freight truck.
Do I need to be present at the time of delivery? view
The trucking company may contact you in advance but you need not be present at the time of delivery. Freight damages are unusual, but if the cover appears damaged, contact SpaDepot.com customer service (800-823-3638) within 5 business-days of delivery.
What if I need assistance with my order? view
Our customer care staff is always happy to assist with your questions, or to take your order. We are available weekdays, 6am - 5pm Pacific Time: (800) 823-3638. Live chat (which we actually staff!) is also available during business hours.
How long have you been in business? view
The Spa Depot has been in business since 1997. For peace of mind, we'll be here long after the sale for the very best customer care and warranty service. We have an A+ Better Business Bureau rating.
