Our Story - About SpaDepot.com and our mission

About SpaDepot.com

SpaDepot.com Official Headquarters, Distribution and Customer Service in Olympia, Washington

We're glad you found our site, and that you'd like to learn more about us. The Spa Depot was founded in 1997 and has since become America's favorite hot tub supply. We have one of the largest selections of hot tub & spa supplies, and parts anywhere. Making customers happy is what we're all about, so we strive to make shopping here an experience you'll enjoy repeating. Just having low prices is not enough. Customer service before and after the sale is always our highest priority.

Our Mission to Customers:

  • To offer the highest quality hot tub & spa supplies at lower prices.
  • To be the hot tub owner's most useful information resource.
  • To provide a higher standard of customer service.
  • To process orders faster and more accurately than competitors.
  • To provide free shipping on qualifying orders for most destinations.
  • To operate our business with the highest ethical standards.

Explore our site. There's a lot to see! Don't hesitate to drop us a note letting us know what we're doing right, or what we could do better.

Award Winning Customer Service Department & Efficient Same Day Shipping in the SpaDepot.com Warehouse


Same Day Shipping

We know you want your order fast. SpaDepot.com maintains one of the largest selections and inventory of quality hot tub products in the world. Our staff takes great pride in making sure your order is packed with care, then shipped promptly. You'll get same day shipping* for stocked items on orders placed by 8pm Eastern Time (5pm Pacific).

*business days - excludes custom and non-stock items.


Free Shipping Program

For U.S. 48-state customers, orders over $100 ship free (orders under $100 ship for just $3.95 flat rate). We also offer reasonable flat-rate shipping for Alaska, Hawaii, and Canada.


Nationally Recognized for Customer Service

SpaDepot.com has been repeatedly awarded the Bizrate Circle of Excellence Platinum Award. Online retailers earning this prestigious honor received significantly higher customer ratings across seven key customer satisfaction indicators. The Spa Depot is also a Better Business Bureau Accredited Business with an A+ rating. The BBB has determined we meet accreditation standards, including a commitment to make good faith efforts to resolve consumer issues. Our large Customer Care team includes highly-trained spa technicians on staff to assist you.


How-To Guides

We're not just a store, but also an information resource for hot tub owners. Whether you purchased your spa from us, or anyone else, we hope that you'll use our How-To Guides. It covers every aspect of spa ownership from spa set up, to water balance, sanitizing, periodic maintenance, wiring, and repairs.


Resource Conservation

Our employees and management realize the importance of environmental stewardship, and our responsibility to give something back to the community. The Internet has brought us all closer together, so we're working to be good neighbors.

We were committed to waste reduction and conservation long before the term "carbon footprint" was coined. Nearly 100% of our cardboard products and shipping pallets are either recycled or reused. As we approach our goal of a paperless office, we've cut consumption drastically. Most remaining paper is recycled. This helps in a small way to conserve our forests. We've also implemented a metal recycling program, the proceeds of which are donated. Energy efficiency in our workplace has always been a prime focus. In fact, our new distribution facility features state-of-the-art energy conservation technology including LED lighting, which has drastically reduced energy consumption.

We primarily use recyclable sealed air bag cushions in our shipping cartons, which are superior for protecting supplies in transit. Customers report that they prefer them to the mess and disposal problems associated with foam packing peanuts or other materials. If you cannot reuse the air bags, just puncture. They deflate to almost nothing for easy recycling. This effort helps our environment, and also assures that your packages arrive in good condition.


Charitable Giving

It is our honor to work with community firefighters to raise money for Operation Warm, distributing new U.S.A. made coats. These warm winter jackets are provided to elementary school children in need throughout our communities. The Spa Depot also matches all funds raised by the SpaDepot.com employees.

The Family Support Center is a nonprofit community resource center offering services and programs for children and families. We hold periodic donation drives, collecting clothing, hygienic supplies, and other items for the FSC to help families in need. 

We support Wounded Warrior Project, which enables us to help injured vets returning home, assist their families.

World Vision works to reduce the effects of the international food crisis on defenseless children, and provides education opportunities. We sponsor children in developing countries.


The Spa Depot
8910 Select Ct. SE
Olympia, WA 98501


Phone:

(360) 956-3997
(800) 823-3638

Customer Service Hours - Weekdays:
6 AM - 5 PM Pacific
9 AM - 8 PM Eastern