I purchased a DuraTherm Spa Cover - eMax and it lasted about 29 months before the paper thin outer fabric started to fail near a seam.
I notified the Spa Depot immediately because the cover came with a 36 month warranty.
Their response was that fabric failure is not covered under the 36 month warranty, I suspect nothing is covered under the warranty and it is really just a marketing prop to make buyers feel comfortable at point of purchase.
You should not have any expectations that there is a warranty or that the product will last 3 years before needing replacement.
Custom dimensions were delivered with high quality workmanship and materials.
I recommend this cover highly.
Spa cover was as expected. It shipped much sooner than the original shipping time frame provided.
My hot tub retains heat significantly better with this cover compared to the old cover I was using previously. I am using the metallic heat shield.
Soaking during the winter combined with dry air in the house and my skin gets pretty dry and I itch all over. If I add a few ounces of this stuff to the spa water each week it stops that from happening.
I purchased the moisturizer "Just soft" and I have been very pleased with the results. It keeps the water just as they said it would, and my skin has been wonderfuly soft. I am pleased that I found this product.
Bought a 5 lb. bucket of shock recently, I wrote a bad review reference to not being able to open the lid and had to result to using a **** driver and hammer. Without me making a notification, SpaDepot sent me a new one, no charge. Thank you very much....they obviously stay up on their reviews, I'll continue to do business with these folks.
After owning my hot tub for over 20 years, I’ve only had to replace the heater one time and I chose this one and immediately started having problems with my GFCI circuit breaker tripping, and just three years now it has completely broken with zero continuity. The previous heater lasted 18 years. It was a Hydro quip.
I'm sorry to hear that you had a negative experience with our heater element. These elements are manufactured by HydroQuip, using the best materials available, and have an excellent track record of reliability. We're always looking for ways to improve product durability. To that end, a technician will contact you shortly to get more information and help correct the issue.
Thanks to the online help, I was able to get the tub up and running in no time.
Easy fix. I like how everything came together.
I had noticed that my Jacuzzi motor sounded strained. It was still operating, but it sounded overloaded. I used this spas system flush And it is working much better and sounds like it should. I think it’s a very good product.
I can’t say enough for the team at Spa Depot! I provided the details to the issue I was having and they walked me through every step of the way. I’m a very happy customer!
Chstomer support wss very helpful in finding the blower I needed and helping me get it ordered. Great experience
I purchased this cover in 2020. I chose the highest quality material. This past summer, it started "taking on water". I knew it was going to need replaced soon, but I thought I might make it through the winter. Last week, I opened it and it tore the screws from the lift right out of the side of my hottub. So much for the lighter material. I feel like I should get more than 3.5 years out of a cover. I got 5 years out of the manufacturer's cover.
This works great for my hot tub. I only need to add about 1/2 cap of chlorine twice a week and 1/2 cap if shock a week and my sis stays crystal clear without any chlorine smell
The original (20-year old!) heater was still working until I installed a temp sensor incorrectly and accidentally dry-fired the heater. So I was very pleased to find this unit with a Hi-Limit Sensor included for the price. The one thing they don't say in the instructions is that the new high-limit sensor isn't supposed to seat all the way in as the old one does. But SpaDepot's support was great. They confirmed that it just needed to be caulked with some silicone to hold it in place. (See pics: old heater/sensor on the left, new units on the right.)
And, many thanks to John Reihing, who described in his review on this site how to keep from dry-firing it. Because of him, I was able to self-install with confidence.
I'm very pleased with function and fit of my new spa cover. I think it is better than the original cover in every way. I was concerned about the new cover fabric, but I think it will be more durable than the original vinyl.
Just finished using the drain pump I ordered from SpaDepot.com. Very easy to use and worked like a charm! As others have mentioned you need to weigh down the end of the plastic hose they include with the pump but not a big deal. I found it drained my tub faster than I expected. I have 400+ gallon tub and it drained it in 42 minutes. Some have mentioned they thought it was noisy, but for a small electric motor I thought it was a very acceptable noise level.
Found what I needed online and it was super easy ! Arrived quickly as well
This product added a different level to the spa experience.
Works great! The only negative is it's a little loud but totally worth it.