I purchased a DuraTherm Spa Cover - eMax and it lasted about 29 months before the paper thin outer fabric started to fail near a seam.
I notified the Spa Depot immediately because the cover came with a 36 month warranty.
Their response was that fabric failure is not covered under the 36 month warranty, I suspect nothing is covered under the warranty and it is really just a marketing prop to make buyers feel comfortable at point of purchase.
You should not have any expectations that there is a warranty or that the product will last 3 years before needing replacement.
W
William B.
Excellent quality and delivered as promised.
Custom dimensions were delivered with high quality workmanship and materials.
I recommend this cover highly.
B
Brian B.
As Expected
Spa cover was as expected. It shipped much sooner than the original shipping time frame provided.
C
Clifford R.
High quality cover
My hot tub retains heat significantly better with this cover compared to the old cover I was using previously. I am using the metallic heat shield.
M
M.B.
Excellent cover
Lightweight, durable, easy to open. Love this cover.
