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Customer Reviews
Based on 49 reviews
86%
(42)
0%
(0)
2%
(1)
2%
(1)
10%
(5)
J
After owning my hot tub for over 20 years, I’ve only had to replace the heater one time and I chose this one and immediately started having problems with my GFCI circuit breaker tripping, and just three years now it has completely broken with zero continuity. The previous heater lasted 18 years. It was a Hydro quip.
I'm sorry to hear that you had a negative experience with our heater element. These elements are manufactured by HydroQuip, using the best materials available, and have an excellent track record of reliability. We're always looking for ways to improve product durability. To that end, a technician will contact you shortly to get more information and help correct the issue.
M
Thanks to the online help, I was able to get the tub up and running in no time.
G
I can’t say enough for the team at Spa Depot! I provided the details to the issue I was having and they walked me through every step of the way. I’m a very happy customer!
C
paid extra for the titanium with 2 year warranty (bx5000at).. bought two, first one lasted 11 months, 2nd one lasted just over 1 month. SpaDepot service is typically good, they gave me a replacement for the 1st one (but stated it shouldn't be warranty due to corrosion), but won't warranty the 2nd one, again stating warranty doesn't cover corrosion and my salt levels must be off. It was in the tub for just over a month! Going to try a different brand in the future, I think these are just JUNK! I like SpaDepot but question their quality.. If you buy at least don't pay extra for the extended warranty!
A
I even bought the better one that cost twenty dollars more. It only lasted about a year. The whole purpose of getting the more expensive one is, was for longevity. Not happy, but I don't know where else to turn. I've got no paperwork as I was happy with delivery and price. Figured it was a stand up company so that meant quality product. Maybe my mistake
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