I purchased a DuraTherm Spa Cover - eMax and it lasted about 29 months before the paper thin outer fabric started to fail near a seam.
I notified the Spa Depot immediately because the cover came with a 36 month warranty.

Their response was that fabric failure is not covered under the 36 month warranty, I suspect nothing is covered under the warranty and it is really just a marketing prop to make buyers feel comfortable at point of purchase.

You should not have any expectations that there is a warranty or that the product will last 3 years before needing replacement.

But I haven't received it yet…… Still waiting. 2 months. Will update when it actually arrives.

Customer reps tried hard to help me with measurements of my hot tub. Couldn't get the corners based on my measurements. I went ahead and ordered a cover I hope would work. It fine just alittle big but serves it purpose. 2nd cover I've ordered from spa depot. Good quality and very good customer service. Always responds. Thank s

Very pleased, it came a month or so early, and that was great. I was concerned about my measurements being ok, but it turned out wonderful!

fits my hot tub perfectly, really like the coastal grey color....very happy with my decision to purchase from you....thanks

Nicely made and fits like a glove.

We received the bromide dispenser but are still waiting for the spa cover. Please advise

Excellent quality! Delivery was actually earlier than expected. Would recommend spadepot to anyone with spa equipment needs. Excellent customer service as well.

I've had my Duratherm ""Premium"" cover now for almost 6 years and it probably should have been replaced after 5 years. This was my 3rd cover and core saturation was the primary reason for replacing the others so I ordered it with the highest density 2 lb foam, double wrapped, and thermo shield and moisture still got in but probably a little less than my previous covers. The biggest reason I need to replace it is because the vinyl now looks terrible as it is crack and faded even though I live in the cloudy Pacific NW and using their recommended 303 vinyl protectant twice a year probably because it seemed like they use a thinner and maybe less UV resistant material than my previous covers. I also didn't like the lighter duty zippers than my two previous covers and the pulls have broken off. All in all it lasted and costed about the same as my two previous covers. Maybe with the new fabric like material it would ""look"" better for longer but other materials used in the cover will likely still be the limiting factor.

This is a really nice cover, my previous one lasted about 10 years before becoming waterlogged. The push button latches were higher quality than the basic clip style and look nice too. Mine arrived about 8 weeks from the time I placed my order, ahead of schedule. Only weird thing was it came as a surprise - site still showed in production and I received no tracking. Not complaining though, always get quality items and service from spa depot.