We bought this for our sunken hot tub. Mounting per the instructions lifted the cover but left it still hanging over the tub making one side unusable. Moving it back to clear the tub caused the cover to sit too high and swing back and forth. After just a few uses the ‘locking mechanism failed. It is flimsy plastic and very poor quality. It jammed and broke the lift mechanism.
We are sorry to hear about your negative experience with our Spa Cover-Mate III - Deck Mount Lift. We strive to provide high-quality products and it is disappointing to learn that this was not the case for you. Our team will be in touch to take the necessary steps to ensure that the issue is addressed and resolved.
One end of lift cylinder is popping off ball end connector. At this price, quality should be better quality.
Thanks for leaving a review for our CoverMate III - Deck Mount Spa Cover Lift. I'm sorry the shock is popping off the ball end connector. Quality is very important to us and I'll address this with our team. Our customer care department will contact you with a solution right away. Thank you for sharing your experience.
The lift is a piece of garbage that didn’t work from the get go, and they don’t accept returns after the box has been opened. Do not buy this or any other product from this company. You’ll thank yourself for not wasting your money. Also the agents are condescending and rude.
I'm deeply sorry to hear about your negative experience with our product and customer service. Please know that this is not the level of quality and service we strive for. We would like to make things right. Our Customer Care Lead will contact you shortly to address your concerns and resolve the issue.
Second I've had. Works great
Comes in a million pieces and instructions are terrible. Save your money.